Refund policy

RETURNS

We stand behind the quality of our products and offer a 30-Day Money-Back Guarantee for specific issues outlined below.

Because each item is custom-made using your photo and personalization, this guarantee applies only to product issues not personal preference.


What’s Covered (30-Day Guarantee)

You are eligible for a replacement or refund if your order has:

  • Engraving errors (incorrect or missing engraving not matching your order)
  • Custom text errors made by our team
  • Damage during shipping
  • Missing items from your order


How to Make a Claim

If your order qualifies, please contact us within 30 days of delivery at support@3dcrystalgift.co with:

  • Your order number
  • A description of the issue
  • Clear photo or video evidence

Our team will review your request and offer a replacement or refund where applicable. You will be responsible for covering the cost of your return. 

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You will be responsible for covering the cost of your return shipping.

CANCELLATIONS

Because all products are custom made and production begins shortly after an order is placed, cancellation requests are limited.

Orders may be cancelled within 2 hours of purchase at no charge.

If a customer requests cancellation after 2 hours of placing the order, a $20 customization fee will apply and will be deducted from the refund amount.

Once production has started, orders may no longer be eligible for cancellation.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.