Frequently Asked Questions

The process of engraving uses the laser to create text and images onto the crystal. When the laser is directed onto the glass the energy's focal point is so large that the structure changes by a tiny amount. Laser beams are controlled using a computer, resulting in an image that is made up of thousand tiny points. This process of lasers is referred to as Vitography.
We are 3D Crystal Gift, we provide crystal shapes like: Landscape, Portrait, Heart, Diamond, Prestige, Serrated, etc.. The majority of our shapes are available in standard Small Medium, Large as well as Large sizes. Landscape and Portrait shapes come with different sizes, including XL the 2XL, 3XL, and MAX. To determine the sizes available for your desired shape simply click on the shape that you like and you'll be able to be able to see the various sizes that are available. The various sizes are created to fit a specific number of figures. These figures could be an animal, human or vehicle, for instance. For example, small crystals are made to fit one person. Medium-sized crystals can hold two and the list goes on. If you are having trouble selecting the right crystal for your photograph Please contact us and we'll be more than happy to help you. / 1-657-666-2353
Yes we can. There is also the possibility for the 3D designer to create 3D data using their personal computer an automobile and later to engrave into crystal. The different angles on a car provide various perspectives, so make certain to select images that show a profile view or the front of the vehicle. Make sure you write any requirements you need to give your designer on the order note "Special Instructions" on cart page prior to placing an order. If the client is not able to write the instructions within the order note "Special Instructions" on cart page, the designer are given the option of changing the text, image, and the orientation of the crystal in order to ensure the best possible result of the crystal. If you're unsure that the image you would like to send is possible Please contact us and we'll give you advice regarding the picture. / 1-657-666-2353
Yes we can use simple logos or graphics and then laser them onto the glasses in three dimensions. If your logo does not have an actual 2D illustration or is composed of complicated color gradients it may not be able to work. If you have questions about your logo, email us the logo at
At 3D Crystal Gift we like to ensure that our employees have an environment that is safe and comfortable that they can work. This is why we request that all Rated-R or explicit content be sent via email to and to put the email's title with the subject line "Explicitand to name the email with the words "Explicit. We are aware of the additional effort involved however we respect the morale of our employees and don't want to hinder anyone from giving their all. We thank you for your understanding, cooperation and patience. Keep in mind that our staff can decide to terminate the order in case the requirements are not followed only for the reason that we would like to ensure our employees as safe and secure as possible.
Yes our highly educated and skilled designers are using the most up-to-date technologies in laser and software for image conversion. This allows us to transform two-dimensional images into three-dimensional ones. We make it simple for you to give us your photo and we'll will take care of the rest. Be sure to include any requirements you need to give our designers within the "Special Instructions" section prior to placing an order. If the client is not able to write the instructions within the section "Special Instructions", the designer are given the freedom to alter the text, image, and the orientation of the crystal in order to give the best possible results of the crystal. If you're not sure whether the image you wish to send is possible you can contact us and we'll provide you with a recommendation regarding the picture. / 1-657-666-2353
Our system is able to process nearly every image file format. The most commonly used formats comprise JPG, JPEG, and PNG. Images must be between 150kb and 5MB, in order to obtain the highest quality image to get the most effective result in crystal. If your file format is not listed here, contact us at and we will let you know if your image format is compatible.
When you are customizing your crystal from the page for your product, simply click the 'Upload Image' button. A window will appear that allows you to browse images that are stored within your devices. (It will be the same procedure uploading images in your account) The section will let you reduce the size of your photo. We recommend uploading photos between 100kb and 10MB to ensure the best quality picture. Our website has a size limit of 10MB so if you would like to upload a photo larger than 10MB, please send it as an email attachment to Concerning the crop, you should avoid sharp edges on your photos. For instance, the image of a "selfie" that has half a facial area cut out. If this type of image is available this is the way we'll engrave it. Our designers do not recreate images. We just alter the colors to be capable of being etched onto the crystals.
If you're having trouble uploading your image, the your uploaded image may be too large or small for our site to display. We recommend that you place your order without including the image. If you add your crystal to your cart without an picture you will be asked on how to send us your image. You can send an email with your photo as an attachment to Don't forget to include your order number to ensure that we can match the photo with your order.
If you choose to purchase the Serrated Crystal, the background is able to include in your engraving. Be sure to specify this in the instructions section. If you do not the background is requested, it will be taken away. If you select a alternative shape our designers automatically take away the background. If you'd prefer to incorporate the background as engraving then please contact our customer service department with the image you want to include and we'll help you decide on the whether to keep the background in your design. (This could result in an additional cost). Make sure you write any specific instructions you require the designer within the "Special Instructions" section when you place an order. If the buyer doesn't write anything within the section "Special Instructions", the designer will have the freedom to alter the image and the text so that they can achieve the best results from crystal.
The number of figures recommended (people or animals as well as inanimate objects) is contingent upon the dimensions and shape of your crystal. For crystals that are small or medium generally, we don't add additional figures due to the space constraints; this would impact the detail as well as clarity image. For larger crystals, you can add additional figures for an additional charge. Keep in mind how many figures are included in the picture, plus the smaller size of the crystal size, the smaller the space designers will have to fill with the engraving of your 40-max characters. In other words, if you're asking for additional figures and include the background, your text should be concise.
Although we can accept most photos however, the better quality is more desirable. It is recommended to avoid dark or blurry images. If you are unable to use your image to do 3D engraving and we will ask you to request a new photo and explain the reason for the refusal of the image. If you're not sure if your photo is suitable for use send us an email with your photo and we'll give you a recommendation on how to use the photo. Images must also be between 150kb and 5MB .
We do not provide proofs for specific orders. Because our designers do their best to make sure that they match their 3D engravings to your photo you send us your image serves as a proof. If you absolutely need to get a proof, include it in the order note "Special Instructions" on cart page. Keep in mind that if proofs are requested and the timeframe for production is extended. If you're not satisfied by the image and wish to change the image, it will be an additional charge to exchange an original picture. Make sure you write any requirements you need to give design team members on the order note "Special Instructions" on cart page when you place an order. If the buyer is not able to write on the order note, designers will have the freedom to alter the text and image so that they can achieve the best results from crystal.
Step 1: For the first step, navigate until you reach "SHOP" tab. Choose your crystal by shape.
Step 2: After you've selected your desired shape and clicked it, you'll be asked to modify the crystal before adding it to your shopping cart. (In this stage: you can have full control over the crystal. In this step, you'll be asked to upload your photo as well as select the font and text to be used for the engraving and you can include an additional Light Base. Once all customization has been completed, add the desired amount to your shopping cart and proceed to pay. Be sure to include in the Order Note on cart page to include any specific instructions you've got to your crystal. For instance, removing an unintentional blemish from the image or ensuring that the background is removed and preserved. This is where you can let the designers know which location you believe would be the best to set your engraving as well as where you'd like it to go.)
Step 3: At the checkout page, you can add any discount coupons should you have any. After that, you'll be asked to enter details for billing and shipping, and, at the end of the process you will be provided with an order number that you can usage when you phone call about any reason.
The process of placing an order that determines the number of days required to create your crystal can take between one to two business days.
Note: During the busy Christmas season, the processing time may changes. (usually 3-7 business days)

If you've got a particular design in mind, we suggest you share the ideas you have with us. You can make use of the section 'Special Instructions' to specify in detail the location you would like the image and the text to be placed on the crystal. Or, you can create an image to upload to the picture section of the order form. If you're unable to accomplish either of these, you can get in touch with Customer Service to help you to implement the Special Instructions section: / 1-657-666-2353
Any special requests must be noted in the 'Special Instructions at checkout. We try our best to fulfill the needs of all our customers' specific requests. If, however, your request isn't possible we will notify you directly to inform you. Make sure you write down any requirements you need to give our designers within the "Special Instructions" section upon making an order. If the buyer is not able to write on the special instructions section, designers are given the right to alter the text and image to ensure the best results from crystal. Once your order is placed, you can call us or change your confirmation email for order to confirm that the specific instructions have been included in the order.

You are able to modify your order, but it is not processed. The orders that have been processed already have been sent to our designers, and cannot be altered.

If you decide to change your order, contact Customer Service immediately at A member of our Customer Service reps will let you know about the status of your order as well as whether you are able to change it.

If you receive a proof which is requested and you're not pleased with the style There will be a cost of $30 to have the design changed.

Because the crystals are personalised Since the crystals are personalized, we can only cancel an order once it has been completed. If you'd like you to cancel an order call us or email as soon as possible . We will notify you when the order is able to be / 1-657-666-2353

If the order is in the 'Ready for Print' stage, a designer's fee will be applied to the entire 3D designs.

When we have received your order and we have received it, we will notify you of your purchase email. If you do not receive an order confirmation, please contact us: / 1-657-666-2353

You will also be sent a shipping confirmation the day your purchase is delivered. The shipping confirmation will include your tracking number for UPS/USPS/FedEx with hyperlinks that can be clicked to track your shipment.

If you'd like be notified via email notification for each step of your purchase you can specify this in the order note "Special Instructions" on cart page.

If you haven't received an email with a confirmation message, please contact us by phone to allow our staff to help you confirm the purchase. There could have been an issue with connection or the email could have been deleted from the spam box.

If your order was successful placed on our site you will receive an order confirmation email.

If you did not receive the email, look in your junk and spam folders to make sure that the email did not get lost. Be sure to include us in your contacts to ensure that your provider of email doesn't believe we're strangers. If you're still not able to find confirmation, it could be an error with your address. You can email us at or call us and we will resend the confirmation.

You can always track your order online, please go to:
The method we use for shipping is Ground and usually will arrive within 1 to 5 business days after we have processed your order. We don't deliver or ship on Sundays or Saturdays. If you require a fast delivery on your order, we can offer Next Day Air or 2nd Day Air as expedited shipping options. Upgrade to express shipping through the checkout page. Standard shipping service includes insurance. Please be aware that Our Free Shipping promotion is only available in the United States.
The delivery time will vary based on the method of shipping you choose. When you are calculating the delivery times, keep in mind that each order will have a 1 to 2 business day processing period in addition to the time for shipping.

Ground: 1-2 business day processing time + 1-5 business day shipping time = 2-7 business day delivery time.
2 Day Air: 1-2 business day processing time + 2 business day shipping time = 3-4 business day delivery time.
Next Day Air: 1-2 business day processing time + 1 business day shipping time = 2-3 business day delivery time.

Please note that the above is not the case for Canada.
We provide 4 shipping methods: Ground, 3 Days Select, Second Day and Next Day The rates are calculated automatically after you input your shipping address on the check out page.
International Orders: The shipping method for all orders is UPS or USPS. The prices are calculated automatically after you enter the address of your shipping on the check out page. the cost of shipping is not inclusive of custom-made fees and taxes, as well as duties.
We allow pick-ups from our offices located in Irvine, CA, USA. If you are local or plan to visit Irvine and would like to take your order to the office you can request a pick-up in the "Special Instructions" section of the purchase form. If you're a current resident of Irvine you can choose to pick-up your order at our office will be provided at the time of checkout. All pickups have to be planned in accordance with our hours of operation (6 from 6 to 2 pm). After an order has been taken care of at our office, we'll reimburse you for the cost of shipping.
If your order hasn't been delivered, we have the ability to alter your shipping address within our system. If the order has been shipped but not yet delivered, there is no guarantee that we will be able to alter the address. We will call UPS to inquire about the status of your shipment to determine if a address change is feasible. If it is the change fee could be imposed by UPS and delivery times could be delayed.
Yes we do. Any orders shipped to an address with a post office box will be delivered through USPS Ground.
Yes we do. Orders that ship for delivery to APO addresses are shipped through USPS Ground and have a longer delivery times.
Yes, we can ship in Canada using UPS Standard service. This price does not include any duties applicable because of Canada Customs. Canada Customs demands Canadian buyers to cover the applicable taxes and duties on every delivery that is brought into Canada. The charges could comprise PST GST, HST, PST duties, as well as other taxes for products (like the excise tax). The brokerage fee is required to process shipments and to submit the required documents for customs in Canada Customs on the importer's behalf. UPS will require payment of any additional costs (duties or taxes) at the time of delivery. Be aware that orders exceeding $200CAD could be subject to additional charges.
Yes we do. If you are unsure if we ship to your country, please send an email to and we will let you know.
International orders cannot be returned or exchanged. 3D Crystal Gift is not accountable for custom-made fees, duties or taxation.
We accept the majority of credit cards, including American Express, Discover, Mastercard and Visa. Also, we take PayPal as well as Google Pay.
There are many reasons you might receive an error message when trying to complete your purchase. Verify that your telephone #, ZIP code and CVV number on the credit card you purchased are valid. If the information you have entered is correct, you can call your credit provider. Certain companies require for verification of the purchase of large amounts, or in a different state before making an order. A common error message that normally is displayed in this case will be "DO NOT HONOR - 530"
To show our appreciation for their dedication to commitment to service and devotion to our nation We're pleased to provide a 25% discount for all retired and active Military as well as Police and Firefighters personnel. To qualify for this discount to be eligible, all Military, Police and Firefighters employees must send us a photo or scans of their ID from the military. Please send the copy via email to The ID's name must match that on the shipping or billing address of the purchase. Double discount does not apply.
We at 3D Crystal Gift, we believe that our products will meet or exceed your expectations. If you decide to exchange or return your purchase, we provide a 30-day return policy for all purchases made online. Items returned must be in their original packaging and condition. ALSO there is a re-shipping fee that will be added to any replacements. If your package arrives damaged or not as expected Contact Customer Service immediately at 1-657-666-2353.
For more information for more information, please refer to our Terms and Conditions.
The item has to be returned within 30 calendar days of receipt.
Write a concise declaration of the reason for the return as well as the account information.
The product should be in the original packaging and box.
Unfortunately, we can't reimburse you for return shipping costs.
Our money-back guarantee is applicable to each of our individual customers as well as those who are commercially based.
The 25% fee for customization is applied to all customized crystals.
We don't save your credit card data. The credit card number you enter is only recorded at the time of checkout, when our system communicates with the payment processor. After the order has been placed and the payment is processed, we will no longer are able to access your credit card details.
The transmission of sensitive data stored on 3D Crystal Gift is always secure from theft or mishandling. If you make a purchase online, a secure key that has a locked padlock icon will be displayed in the lower left corner of the browser window. This signifies that the transaction is protected with a Secure Socket Layer SSL Certificate.
Your personal information is of paramount importance to us. We will not provide your personal data to third party under any circumstance. We appreciate your trust and will strive to ensure the privacy and security of any personal information you provide to us.
If you need to contact us for any inquiries, we're working Monday through Friday, from 9 am to 6 pm.
To fulfill your shopping requirements we are available on the internet 24/7.
If you're unable to find your answer, we suggest you to try one of the options below to reach us.

'Contact Us' Page: A short and easy way to submit your concerns or questions.

Toll Free Number: 1-657-666-2353